RestfulGlow Return Policy

Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email info@restfulglow.com

Returnable Merchandise

• Items are eligible for a refund within 10 days of package delivery. 
• All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.
• The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.
• If the items arrive in damaged or defective conditions, IMHD will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. 

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at info@sleekhomedecor.com. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. RestfulGlow reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. RestfulGlow also reserves the right to decline returns or exchanges not made within the 10-day period.

For further information on our return policy, please contact Customer service at info@sleekhomedecor.com.

We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.

In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at info@sleekhomedecor.com. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.

GREEN SHIPPING PROTECTION™️ RETURN POLICY

If you purchased Green Shipping Protection™️ with your order and your package was damaged, lost, or stolen and the item is now sold out to be replaced you may be eligible for a full refund.
If your package is damaged or has any shipment issues, you are eligible for a replacement. if the product is out of stock, you can exchange for a product at equal or less value, accept a gift card, or get a refund.
If you purchased Green Shipping Protection™️ with your order and you are not satisfied with your purchase - the Green Shipping Protection™️ fee is eligible for a refund as long as the order placed on RestfulGlow also eligible for a refund. Standard RestfulGlow Return policy applies. Green Shipping Protection™️ is final sale on orders not eligible for exchange or returns. Green Shipping Protection™️ is final sale on all orders other than those eligible for protection.

Important Disclaimers

DELIVERY ISSUES

Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.

If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) 463-3339.  Due to privacy concerns, RestfulGlow cannot reach out to FedEx on behalf of the customer. Fedex will allow you to file a claim.

If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.

ARRIVAL DATES

RestfulGlow does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.

COLOR & FINISH

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

How to Make a Return

1. If you would like to make a return, please reach out to RestfulGlow Customer Service at info@sleekhomedecor.com. to verify return eligibility before sending pieces back.
2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.
3. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
4. Eligible returns will receive a refund.  

Refunds

Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.

NON-REFUNDABLE ITEMS

• Imperfect Items
• Clearance Items
• Custom Orders
• International Orders

Credits to your Charge Card

Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date RestfulGlow has received your return for your account to be credited.